Privacy Policy

HivePay Administrators (Pty) Ltd ("HivePay", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws. By using our website or services, you agree to the terms of this Privacy Policy.

HivePay provides payment administration and settlement coordination services and acts strictly as an agent on behalf of its clients. For purposes of POPIA, HivePay may act as either:

• A Responsible Party, or
• An Operator processing information on behalf of its clients

depending on the nature of the engagement.

We may collect and process: identification information (name, ID/passport, company registration, director and shareholder details), contact information (email, phone, address), financial information (bank account details, transaction records, source-of-funds documentation), compliance information (FICA documents, proof of address, beneficial ownership), and website usage information (IP, browser, device, cookies and analytics).

• Directly from you
• From authorised representatives
• From banking partners
• Through compliance onboarding processes

• Client onboarding and due diligence
• Compliance with AML and FICA obligations
• Transaction reconciliation and administration
• Fraud prevention and risk management
• Communication with clients
• Regulatory reporting where required
• Website functionality and analytics

We will not process personal information for purposes incompatible with those listed above.

We process personal information where processing is necessary for contractual performance, required by law, necessary for legitimate business interests, or where consent has been provided.

We may disclose personal information to banking institutions, compliance service providers, auditors, regulatory authorities, law enforcement agencies, and technology service providers. Disclosure is limited to what is necessary and lawful. We do not sell personal information.

Where information is transferred outside South Africa, we ensure the recipient is subject to adequate data-protection laws, that appropriate safeguards are implemented, or that you have consented.

HivePay implements reasonable technical and organisational measures including secure servers and encryption, access control restrictions, confidentiality undertakings, and compliance monitoring procedures. Despite these safeguards, no system is completely secure.

We retain personal information for as long as required by law (including FICA retention periods) and for the duration of the client relationship.

You have the right to access your personal information, request correction of inaccurate data, request deletion where legally permissible, object to certain types of processing, and lodge a complaint with the Information Regulator. Requests may be submitted to the contact details below.

Our website may use cookies to improve functionality, analyse traffic, and enhance your experience. You may disable cookies in your browser, though this may affect functionality.

Our website may contain links to third-party websites. HivePay is not responsible for their privacy practices.

We reserve the right to amend this Privacy Policy at any time. Updated versions will be published on this page.

HivePay Administrators (Pty) Ltd
Email: info@hivepayadmin.co.za